Key responsibilities
Call Centre Directors are responsible for all call centre operations, strategic planning and the management of processes to ensure continuous improvement of the customer experience.
Generic skills
- Leadership
- Problem solving
- Critical thinking
- Collaboration
- Emotional intelligence
Priority skills
- Customer relationship management
- Strategic planning
Career progression
- Operations Manager
TAFE
University
RTO
- Applied Training Solutions, Diploma of Customer Engagement
- Asset College, Diploma of Customer Engagement
- Australian College of Commerce and Management, Diploma of Customer Engagement
- Australian Salesmasters Training Co, Diploma of Customer Engagement
- Churchill Education, Diploma of Customer Engagement
- Medicus College, Diploma of Customer Engagement
- National Training, Diploma of Customer Engagement
- Personal Injury Education Foundation, Diploma of Customer Engagement
- Western Australian Institute of Further Studies, Diploma of Customer Engagement
- Wisdom Learning, Diploma of Customer Engagement