Call Centre Manager


Key responsibilities

Call Centre Managers hire, train and motivate their staff members to provide excellent service to customers. They identify business objectives, analyse call centre KPIs to ensure that the company and staff provide reliable, efficient support for customers.

Generic skills

  • Leadership
  • Communication
  • Problem solving
  • Confidence
  • Resilence
  • Emotional intelligence

Priority skills

  • Customer relationship management
  • Managing conflicting priorities
  • Conflict management
  • Marketing and Sales acumen
  • Strategic planning

Career progression

  • Call Center Director
  • Operations Manager



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