Key responsibilities
Call Centre Managers hire, train and motivate their staff members to provide excellent service to customers. They identify business objectives, analyse call centre KPIs to ensure that the company and staff provide reliable, efficient support for customers.
Generic skills
- Leadership
- Communication
- Problem solving
- Confidence
- Resilence
- Emotional intelligence
Priority skills
- Customer relationship management
- Managing conflicting priorities
- Conflict management
- Marketing and Sales acumen
- Strategic planning
Career progression
- Call Center Director
- Operations Manager
TAFE
RTO
- Applied Training Solutions, Diploma of Customer Engagement
- Asset College, Diploma of Customer Engagement
- Australian College of Commerce and Management, Diploma of Customer Engagement
- Australian Salesmasters Training Co, Diploma of Customer Engagement
- Churchilll Education, Diploma of Customer Engagement
- Medicus College, Diploma of Customer Engagement
- National Training, Diploma of Customer Engagement
- Personal Injury Education Foundation, Diploma of Customer Engagement
- Western Australian Institute of Further Studies, Diploma of Customer Engagement
- Wisdom Learning, Diploma of Customer Engagement
