Key responsibilities
Client Relationship Manager manage the relationship with customers and stakeholders. They must identify key stakeholders and build positive client relationships to strengthen business outcomes.
Generic skills
- Listening
- Communication
- Patience
- Empathy
- Confidence
- Resilence
- Emotional intelligence
Priority skills
- Customer relationship management
- Managing conflicting priorities
- Conflict management
- Marketing and Sales acumen
- Abilty to build trust
Career progression
- Call Center Manager
- Call Centre Director
TAFE
RTO
- Australian College of Commerce and Management, Diploma of Customer Engagement
- Applied Training Solutions, Diploma of Customer Engagement
- Asset College, Diploma of Customer Engagement
- Australian Salesmasters Training Co, Diploma of Customer Engagement
- Churchill Education, Diploma of Customer Engagement
- Medicus College, Diploma of Customer Engagement
- National Training, Diploma of Customer Engagement
- Personal Injury Education Foundation, Diploma of Customer Engagement
- Western Australian Institute of Further Studies, Diploma of Customer Engagement
- Wisdom Learning, Diploma of Customer Engagement
