Key responsibilities
Customer Service Officers are responsible for answering service queries, managing customer expectations and resolving service issues.
Generic skills
- Communication
- Problem solving
- Patience
- Empathy
- Interpersonal
- Resilience
Priority skills
- Computer software packages
- Work in a fast paced environment
- Conflict management
- Ability to maintain accurate records
- Service focussed
Career progression
- Warehouse Supervisor/Leading Head
- Distribution/Warehouse Manager
TAFE
- Victoria University Polytechnic, Diploma of Logistics
- Wodonga TAFE, Diploma of Logistics
- Bendigo Kangan TAFE, Diploma of Logistics
- Box Hill Institute, Diploma of Logistics
- Chisholm TAFE, Diploma of Logistics
- TAFE NSW, Diploma of Logistics
- South Metropolotan TAFE, Diploma of Logistics
University
RTO
- Churchill Education, Diploma of Logistics
- College of Adult Learning, Diploma of Logistics
- College of Warehousing, Diploma of Logistics
- EDB Training Services, Diploma of Logistics
- Flexible Training Solutions, Diploma of Logistics
- International Institute of Business and Information Technology, Diploma of Logistics
- JKR Training, Diploma of Logistics
- Executive Training Group, Diploma of Logistics
- Learning Partners, Diploma of Logistics
- Monarch Institute, Diploma of Logistics
- My Freight Career, Diploma of Logistics
- National Training, Diploma of Logistics
- Open Colleges, Diploma of Logistics
- Illuminate Group, Diploma of Logistics
- The Management Edge, Diploma of Logistics
- Time Education and Training, Diploma of Logistics
- Upskilled, Diploma of Logistics
- Applied Training Solutions, Diploma of Logistics
- AIBT Global, Diploma of Logistics
