Key responsibilities
Supervisors (Ground Services) ensure the delivery of quality customer services, maintaining the airline’s corporate mission and policies and maintain stakeholder communication during flight disruptions.
Generic skills
- Customer service
- Communication
- Interpersonal
- Organisational
- Problem solving
- Patience
Priority skills
- Knowledge of safety procedures and protocols
- Conflict resolution
- Ability to meet deadlines
Career progression
- Operations Manager
TAFE
University
- University of South Australia, Bachelor of Aviation (Aviation Management)
- Griffth University, Master of Aviation Management
- Griffith University, Graduate Certificate of Aviation Management
- Griffith University, Graduate Certificate in Airport Management
- Griffith University, Bachelor of Aviation Management
- University of Southern Queensland, Master of Aviation Management
- University of Southern Queensland, Graduate Diploma of Aviation Management
- University of Southern Queensland, Graduate Certificate of Aviation Management
- University of Southern Queensland, Bachelor of Aviation (Aviation Management)
- University of Southern Queensland, Bachelor of Business and Commerce (Aviation Management and Safety)
- Swinburne University, Master of Aviation Management
- Swinburne University, Graduate Diploma of Aviation (Aviation Maangement)
- Swinburne University, Graduate Certificate of Aviation (Aviation Management)
- Swinburne University, Bachelor of Aviation Management
- RMIT University, Master of Science (Aviation)
- RMIT University, Bachelor of Applied Science (Aviation)
- University of New South Wales, Master of Aviation Management
- University of New South Wales, Graduate Diploma of Aviation Management
- University of New South Wales, Bachelor of Aviation (Aviation Management)
RTO
