Certificate II
$50-60K
Entry level

Key responsibilities

Airline Customer Service Officers are responsible for answering service queries, managing customer expectations and resolving service issues.

Generic skills
  • Communication
  • Listening
  • Patience
  • Empathy
  • Resilience
Priority skills
  • Ability to build trust
  • Conflict Management
Career progression
  • Supervisor
TAFE
RTO

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