Diploma /
Degree
$120-200K
15+ years experience

Key responsibilities

Call Centre Directors are responsible for all call centre operations, strategic planning and the management of processes to ensure continuous improvement of the customer experience.

Generic skills
  • Leadership
  • Problem solving
  • Critical thinking
  • Collaboration
  • Emotional intelligence
Priority skills
  • Customer relationship management
  • Strategic planning
Career progression
  • Operations Manager
TAFE
University
RTO

Career opportunities

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